How can I contact you?

For any inquiries or assistance, please send us an email us at or call our customer service team at (602) 840-3338 Ext. 1. We strive to respond to messages and emails within 1-2 business days.

We are here to assist you and address any questions or concerns you may have. Don’t hesitate to reach out to us!

What is your return policy?

If you are not completely satisfied with your online purchase, we offer a 30-day return policy to ensure your upmost satisfaction. To be eligible for a return, your item must be in the same condition as you received it: unworn or unused, unaltered, with tags attached, and in its original packaging.

For more details on our return policy, please click here.

How can I change or cancel my order?

If you need to make any changes or cancel your order, please contact us as soon as possible and we will do our best to accommodate your request.

We prioritize the efficient fulfillment of orders, which means that changes or cancellations may not always be possible if your order has already been processed.

How do I request a return?

To start a return, please visit, please click here.

You will need your Order # and zip code to begin your return. Please follow the prompts to complete your return.

What if the item I receive is damaged or defective?

We work hard to ensure all items sold are of the highest quality. However, if you discover any defects, damages or if you receive the wrong item, please contact us immediately at We will promptly evaluate the issue and provide a suitable solution, whether it’s a replacement or a refund based on your preference.

For more details on our return policy, please click here.

When will my order arrive?

We do our best to fulfill orders within 1 business day, but please allow 1-3 business days for your order to be shipped.

Please note that transit times provided by the shipping carrier are estimates and may not accurately indicate the exact time it will take for you to receive your package. We are unable to expedite or upgrade delivery, regardless of the shipping method chosen or the transit time displayed.

For more details on our shipping policy, please click here.

How can I track my shipment?

When your order is shipped, we send you an email containing a tracking number.

Should any issues arise regarding the delivery of your package, please reach out to the designated shipping carrier directly.

What qualifies for free shipping?

Periodically, we offer free shipping on certain orders. Free shipping only applies to orders delivered within the Continental US. If you choose free shipping, the delivery carrier and method will be chosen at our discretion, typically using USPS First Class Package, USPS Priority Mail, or UPS Ground. Some restrictions may apply, and certain promotions may not be combined with free shipping.

Do you ship internationally?

Yes, we do ship internationally. Please enter your shipping address at checkout and select your preferred shipping method. The shipping cost will be calculated based on the destination and the chosen shipping option.

Free shipping does not apply to international shipments.

Will I be charged extra fees for international shipments?

International shipments may be subject to import taxes, fees, and customs duties imposed by the customs office of your shipping destination. These fees can sometimes be significant, ranging from 20% to 30% of the item's cost. As the recipient of the goods, it is your responsibility to pay any applicable taxes and duties associated with your shipment. These charges are not included in any shipping fees you may have already paid.

We recommend contacting the customs office of the destination country for more information before deciding to ship internationally.

For more details on our shipping policy, please click here.

What payment methods does CARINE accept?

We accept most major credit cards and PayPal through our online checkout process. If you would like to arrange an alternative payment, please reach out to our team and someone will assist you with the necessary arrangements.


Do you sell on other websites?

No, CARINE exclusively operates and sells products through our official online store at We are not affiliated with any other websites or online retailers, including those with similar names or appearances.

We want to emphasize we are not affiliated with,, alice, loosely, the-nord-store, nord-fashion, or any of their Facebook or social media accounts.

What should I be aware of regarding imposter websites?

We are aware of imposter websites that are misleading customers. These websites claim to sell merchandise that may appear somewhat similar to ours. However, they have taken images and descriptions from other legitamte retailers to pose as their own, using misleading product descriptions and photos. Unfortunately, customers who purchase from these imposter websites often experience long delivery times, false descriptions, or receive no product at all. These websites are unresponsive through the provided customer service contact phone number, and they do not respond to emails.


What should I do if I suspect fraudulent activity?

We share your concerns and prioritize your safety and privacy. If you believe you have purchased something from one of these imposter websites, or you may have mistakenly disclosed your personal or account information or suspect fraudulent account activity, we strongly advise you to contact your bank and/or credit card company immediately. Additionally, consider reporting the imposter website and related social media accounts to a credit reporting agency. We understand the frustration this may cause, and we want to assure you that your trust and satisfaction are our top priorities.

Is it safe to purchase online from

Absolutely! CARINE is a trusted family-owned and operated business with over 22 years of retail experience. We operate five retail stores in Scottsdale and Sedona, AZ, and wholesale our brand to over 500 boutiques and retailers across the USA. Our online store utilizes one of the most trusted e-commerce platforms in the world.

If you have any concerns about placing your order online, we're here to help. Please reach out to us at or call us at (602) 840-3338. Our dedicated team members will assist you with your order or address any questions or concerns you may have.